Hello

Appointments & Cancellations:
 
All practitioners at Med Laser Ltd. are NVQ L4 Laser & IPL qualified therapists. 
The laser equipment used at Med Laser Ltd. is FDA approved and of Medical Grade,
Class 4.

We will only treat individuals of 18 years and above.
 
All practitioners are trained and approved in accordance with the company’s
treatment and manufacturer protocols. Med Laser Ltd. does not guarantee continued
treatment with a named therapist. Med Laser Ltd. does not guarantee appointment
dates or times, these are subject to availability. 
 
If you are unable to attend your appointment, we require 48 hours’ notice. Failure to
give the required notice will result in you losing your treatment session or late
cancellation fee*. 
 
Clients who have purchased a treatment or a course of treatments but fail to attend
their appointment/s will not be entitled to a refund for their missed treatment. 
 
Please arrive for your appointment at least 5 minutes in advance so consultation
paperwork can be completed and, if needed, photographs of your treatment areas
can be documented. The details of consultation are for our use only and kept
confidential. Late arrival may result in reduced treatment time or forfeiting of the
appointment. Med Laser Ltd. will always endeavour to ensure that your appointment
runs to time and will do their best to keep you informed of any delays. Should we
need to cancel or postpone your appointment at short notice, we will make every
effort to contact you in advance. 
 
At consultation appointments we will inform you of any preparation required in
advance of your treatment. Failure to follow the guidelines may result in cancellation
of your appointment, reduced treatment time, or additional fees being charged.
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*Cancellation fees are charged at £10 for appointments. Failure
to arrive for an appointment without notifying reception 48h prior will result in complete loss of
the treatment from your treatment plan.

 

DEPOSITS:

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Any deposits/booking fees paid are non refundable unless agreed otherwise with the therapist.

For any changes to your booking please allow 48h notice.

No shows and late cancellations/late reschedules will result in loosing your booking fee.

Vascular treatment patch tests are charged at £25 (after successful consultation) that will then

be taken off the treatment price. If for any medical reason you are unable to undergo a treatment only then a refund will be processed. 

No shows and late cancellations will result in loosing your booking fee.

 
REFUNDS:
 
At Med Laser we only offer refunds for unused treatments due to medical reasons
and with a doctors note provided showing you are no longer suitable for the
treatment. Any already used treatments will not be refunded.
 
We do not offer refunds in any of the following circumstances: 

- Treatment is non-refundable once undertaken. However, if you are unsatisfied, we
will always try and review any treatment that has been provided.
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- Voucher campaign or discounted treatments are non-refundable. 
 
- Skin care cosmetic items are non-refundable.
 
- Treatment is non-refundable after the first consultation has taken place and you
agreed on/paid for a treatment.
-If you pre-pay for treatments you will save an amount according to the pre-payment
schedule. There is no refund on pre-pays, and they are not transferable to other
individuals or other treatment areas. 
 
​LASER HAIR PACKAGES:
 
We can offer great value and speedy laser treatments using industry leaders in laser
technology. Our treatment times are extremely fast and efficient due to the advances
in our Gold Standard laser machines, with treatment times taking from 10 minutes
per small area and full body treatments taking around 60 minutes. 
 
By purchasing a course of treatments, you are entering into a contract with Med
Laser Ltd. and committing to undergo treatments within recommended timelines and
following advised aftercare. Failing to do so may result in unsatisfactory results and
more treatments required.
With the laser hair removal areas that are sold as a package, for example the Full
legs, Brazilian & Underarms Package, areas purchased in the package cannot be
split over separate appointments.
 
If you are late for your appointment, treatment areas are unshaven, the session will
be forfeited, and no refund or alternative appointment will be offered. 
 
If for any reason an appointment is postponed/cancelled by us, we will always offer
an alternative date. We are unable to offer any refunds on this basis. 
 
All treatments purchased as a course, must be paid for in full in advance of the first
treatment. All courses have a 12-month expiry date (6 treatments and less) or an 18-
month expiry date (7 or more treatments). Any unused treatments after the expiry
date will be lost unless agreed otherwise with the practitioner. 

TREATMENT SUITABILITY:
 
All tattoos/birth marks/moles will be fully covered prior to any laser treatments. 
 
We will always offer a consultation and a patch test as well as assess whether
treatment is suitable for you, or likely to be successful, prior to any treatment being
carried out. We are unable to guarantee results.  

We will need to ask for your full medical history and any ongoing
treatments/medication that may be a contraindication to the treatment. If you
withhold any information that may result in side effects to the treatment, we won’t be
held responsible.
 
Clients undertaking any laser treatment that have had treatment for cancer must be
in remission for a minimum of 1 year before treatment can be undertaken.
 
RESOLVING COMPLAINTS:

At Med Laser Ltd. we treat all clients appropriately, compassionately and fairly. If,
however, you have an issue with any matter in relation to your treatment, you are
entitled to lodge a complaint, either verbally, by telephone or in writing.
The member of staff who initially receives the complaint will convey the details to the
Clinic Manager or their designated deputy, and you will receive either an email or
telephone call within 5 days of lodging the complaint that an investigation into the
matter is under way.
During the investigation, Med Laser Ltd. may require you to attend an additional
consultation with the practitioner involved in your treatment, if this is deemed
appropriate. If you are not satisfied with this initial attempt at resolution or have any
objection to being seen by this practitioner, the clinic Manager will review your case.

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Thank you,

Med Laser Team